Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

We do not leave flowers out in the hot/cold weather or any time unless you specify that you want us to do so. We are not responsible for any damage done after we leave them. If the recipient is not home we will leave a door tag letting them know we were there and to call us and we will arrange a delivery time.

All sales are final. We do not accept returns or offer refunds. However, we do offer exchanges — please contact us within 24 hours of delivery to arrange an exchange.

Please provide a picture. We will provide a new arrangement and we must receive original arrangement for the exchange. Any other issues please call the store and we will be glad go over resolutions.